American Society for Quality publishes video on Geometrica's QMS
The American Society for Quality (ASQ) is a global community of people passionate about quality, and a leader in quality improvement and standards. Geometrica's wiki-based quality management system has been featured in ASQ's Quality Progress magazine, and in ASQ's website. Most recently, our ISO 9001 wiki is featured in ASQ's "What's Working" video series.
"You've probably heard of Wikipedia. With millions of contributing writers, the online encyclopedia is arguably the most famous wiki around.", the video starts. But there are other wikis in the world, one being the cornerstone of Geometrica's collaborative process.
A wiki can be a very powerful communication tool allowing multiple users to add, modify, or delete content without any defined owner or leader. Geometrica, as a design and manufacturing firm based in Texas and Mexico, found that their wiki improved teamwork and productivity. It also helped the company achieve ISO 9001 certification in nine months.
Here is the complete video describing the process and documenting the vast improvement in interactivity due to implementation of a company wiki:
The team including the CEO, the vice president, department heads, the quality manager and an external consultant had originally emailed important drafts back and forth. This bureaucratic approach led to "edit overload" with an impossible amount of changes and no real way to track them. After multiple meetings the company decided to explore a wiki.
Within nine months, the team generated 1,577 pages while developing a wiki-based Quality Management System (QMS) that earned them the ISO 9001:2008 in early 2009. To this day Geometrica uses a wiki to track every part of company growth and interaction, creating trust, transparency and buy in. Now a whole new world of collaboration empowers a 150+ person workforce to contribute from offices, remote worksites and virtually anyplace in the world. And Geometrica has helped other organizations by sharing its experiences.
Enjoy these additional articles, some directly on Geometrica's wiki and some detailing additional ISO certifications: